At ICONXO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund policy that is fair and easy to use.

Returns

We accept returns of most products within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You will also need to provide proof of purchase, such as a receipt and order number.

To initiate a return, please contact us at [email protected] with your request and order number. We will provide you with the procedure on how to return the item, including any shipping labels or instructions.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method. Refunds may take up to 5-7 business days to process.
Please note that some items, such as custom or personalized products, may not be eligible for returns.

Exchanges

If you received a defective or damaged item, we will be happy to exchange it for a new one. To initiate an exchange, please contact us at [email protected] with your request and order number. We will provide you with the procedure on how to return the item, including any shipping labels or instructions.

Once we receive your returned item, we will inspect it and notify you of the status of your exchange. If your exchange is approved, we will send you a new item as soon as possible. If the item is out of stock or no longer available, we will issue a refund to your original payment method.

Refunds

If you are not satisfied with your purchase and wish to receive a refund, please contact us at [email protected] with your request and order number. We will provide you with the procedure on how to return the item, including any shipping labels or instructions.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will issue a refund to your original payment method. Refunds may take up to 5-7 business days to process.

Shipping Costs

Shipping costs for returned items are the responsibility of the customer, unless the item was defective or damaged. In this case, we will provide you with a shipping label or refund the cost of shipping.

Contact Us

If you have any questions or concerns about our return, refund or exchange policy, please contact us at [email protected].